Ordering Verdant Tile Verdant Tile To Purchase tiles please send an email Tile Order & Information Or telephone 519-273-6093 with the following information: Please read this carefully: 1. Tile Title, Size and price 2. Review the shipping policies listed below before placing an order please. 3. Your Name and Shipping Information: address & zip/postal code and telephone number for customs purposes 4. preferred style of payment : Visa or MasterCard or Cheque or Paypal. These tiles are hand-crafted works. There are variations in size, thickness and edge quality due to the handmade nature of the work. THERE ARE NO RETURNS ACCEPTED .................................................................. Shipping Policy All shipping is by UPS (unless you are only able to accept Postal services and indicate to ship with postal services) The shipping amount is quoted from UPS, for your package specifications and location, with a small charge added for packaging supplies used. Shipping of orders is done once per week, usually the end of the week. UPS policies to take note of: *** Please note that any orders over $200 are subject to a brokerage fee as designated by UPS. The tiles are duty free under NAFTA, unless they are installed in a frame in which they become "art work" . Most of the time, customs does not charge any fee for this, it goes through without much notice. Any customs brokerage charges designated by the US customs are not covered in the shipping costs. UPS does not offer any insurance for loss or damage on shipped items that are porcelain or ceramic/glass in nature. Therefore the orders are packaged very well, with as much protection as is necessary to ship across North America and to Europe. :: More Helpful Ordering Information If you would like to purchase tiles, please check first with our Galleries & Showrooms. If you are not in the locale of these galleries (25 miles-), then please feel free to order from us directly. We ship throughout North America, as well as to France and England, Italy to Australia. Colour variation and the hand pressed "look" of the tile (in its edges and thickness) is an inherent part of the tile design and is desired. The tiles are all hand crafted, and therefore, have variation in edge, size, shape and colour. All tiles will craze (crackle) over time. Each tile is unique. For any questions regarding this, please ask before ordering. If you are ordering tiles to match pre-existing ones, please order samples first. Samples & Colour: Our samples are business card sized tiles with our name on it in the colours available on the Verdant Colours page. If you are ordering and unsure of the colour of the tiles or sizes, before placing a large order please ask for a sample tile. The sample tile is the cost of the postage/delivery. Brochure: Our Catalogue is our website. We do not print a catalogue for the tile as it is ever changing with more offerings of new tile. All the information for the tile is available here and you may email/telephone us with any questions that you might have. Design and Installation Custom orders are welcome. There are fees for design time, custom carving, mold making, custom glazes and special tile sizes. For all orders: Whomever does your design work, you are responsible for ordering the correct amount of tile. It is suggested that you have an experienced tile installer visit your site to accurately measure your project and specify the quantities of each type of tile to be ordered; figure out your grout lines and therefore the number of tiles needed. Timing: We are a made-to-order and a custom tile artisan-studio. Most orders take 4-8 weeks to fill, although the time frame will be adjusted depending upon the custom work required. Larger orders of field tile or specialty murals can take up to 8-12 or up to 16 weeks. These tiles are hand-crafted works. There are variations in size, thickness and edge quality due to the handmade nature of the work. THERE ARE NO RETURNS ACCEPTED on artwork HOME All images on this site is protected under Copyright and Intellectual Property Laws, and is the sole property of Verdant Tile Co. ©2002-2012. Any reproduction must have written consent by the Author. |
